Senior Business Solution Architect - Retail

Job Purpose:-

The solutions architect must be prepared to work with leaders, managers, and employees across every business unit. As it is a client-facing role, they will also need to understand how to manage customer satisfaction and set proper expectations for the end-product.

Duties and Responsibilities:

- To work as a key part of the sales organization in support of a heavily led consulting sale

- Conduct discovery sessions with potential clients to understand the strategic, business and organization context, existing business practices, current system landscape as well as the high level technical and business requirements to ensure that all necessary information is collated prior to producing a solution proposal

- Managing high-quality responses to RFPs and RFIs. To structure and produce compelling solution proposals outlining the business value and benefits to be delivered to clients by using our solutions

- Manages pending sales opportunities from a solution consulting perspective, working with Sales Directors and Regional Sales Managers in providing support for achieving success in sales

- Interface with the implementation / project team digital transformation group, articulating customer requirements, to ensure smooth transition from Sales to Delivery

- Lead brainstorming sessions and design thinking workshops to develop potential solutions for business needs or problems

Required Education, Experience And Competencies:

- Bachelor's degree from an accredited institution

- Experience with digital transformation solutions such as social media and chatbots, robotic process automation, artificial intelligence, and machine learning will be advantageous

- Knowledge in Data Science and Analytics are advantageous

- Experience with systems implementation or integration is preferred

- 5+ years' experience as a business solutions architect / business analyst in the Telecommunications industry

- Knowledge of IT infrastructure and cloud development

- Knowledge of Project and Product Management

- In-depth problem solving (quantitative, conceptual, analytical) skills

- Demonstrate structured and logical thinking

- Experience in Cx Management.

- Entrepreneurial and creative with a strong interest in delivering value to clients

- Superb communication and presentation skills with the ability to communicate complex ideas clearly to people at all levels

- Ability to project confidence and is comfortable in engaging senior level management

- Ability to work independently, yet strong team player

- Must be fluent in English; knowledge of other language will be advantageous