Senior Associate - Service Delivery

Responsibilities/Job Activities:

a) SuccessFactors:

Employee Central Administration which includes hands on experience in:

- Creation/modification/deletion of Foundation Objects

- Knowledge of position management

- Background/ technical working of SF like mass upload, RBP, ORD, hiring

- Knowledge of SF - HRMS tools like EC, PM, GM, Succession, RCM

- Creating & Scheduling the report on ORD as well on SFTP

- Data Audits post process implementation and continuous system improvements.

- RCM - Managing and supporting HR teams for resolving their queries on RCM

- Independently conceptualized and rolled out Analytics/ Dashboard.

- Support End Users RCM, EC, Goal Management, Performance Assessment, Compensation Cycles

b) Analytics:

- Knowledge of reporting tools in SuccessFactors and PowerBI

- Conceptualize and implement various dashboards like talent management, attrition, HR Data Audit at the same time evaluate opportunities and proactive present analysis

- Provide support to COEs for making various dashboards basis their requirements

- Being custodian of employee data, review data and provide insights for process improvements.

c) HR Operations

- Proactively seek HR process improvement initiatives

- Supported the development, testing, roll-out and training of the HR teams on new initiatives.

- Conduct UAT, SOPs, Training Material

- Train the end users on using the tools. Organizing refreshers on EC, RCM

- Handle all activities pertaining to employee lifecycle management from on boarding to Exit

- Monitor and ensure employee probation evaluation and confirmation on system

- Generating of Employee head count report from Success factors

- Employee File Management - Digital

- Rigorous Data Audits is a must

Competencies Required:

- Strong Communication Skills with employees/HR Management

- Excellent Coordination Skills especially during projects/ new initiatives implementation

- Analytical & Project Management bend of mind

- HR Analytics - Compile different datapoints using spreadsheets, other tools and analyses data for information driven decision making and strategy planning.

- Success Factors Global Support, Implementations, System

- Proficient in MS Office