Senior Asset Analyst - IT

This job is for a Service Asset & Configuration Management Analyst who will be responsible for maintaining information about IT Assets and Configuration Items (CIs) required to deliver an IT service.

We are seeking a motivated, passionate Service Asset & Configuration Management Analyst experienced within a complex ITIL environment who will be part of a team responsible for the CMDB and our Technology infrastructure & architecture repository

What you'll do?

- Be responsible for the quality and ongoing maintenance of the ServiceNow CMDB including querying, analysing, and reporting of IT Asset & Configuration Item data.

- To work on CMDB projects that deal with introducing a new service into an established IT system.

- Be responsible for administrating discovery scans from BMC Discovery tool and following up with stakeholders so that service maps can be created.

- Work autonomously within established Service Asset & Configuration Management procedures and practices; proposing improvements to processes and methods as needed.

- Be responsible for working with stakeholders to improve CMDB data quality against agreed KPIs, including CI relationships and service modelling.

- Ensure the requirements for new services and technology introduced to the business are understood and successfully implemented.

- Confidently provide education and support to stakeholders to help the understanding and adoption of IT Asset & Configuration Management processes.

- Proactively engage with technologists and stakeholders across the organisation to ensure the evolution of the IT asset and configuration management capability.

- Work with IT Service Management, Project Management, and IT Support Managers to integrate and automate ITSM processes.

- Showcase the great work we do to other teams across the Sky Group.

Candidate Specification :

What you'll bring ?

- Excellent English oral and written communication skills.

- Experience working with ServiceNow CMDB and ITSM tools.

- Experience using discovery tooling to scan and discover a technology estate.

- Experience maintaining and supporting a CMDB, in a large and complex environment, with multiple technologies, within an ITIL framework.

- Experience of working to improve CMDB KPIs.

- An aptitude for identifying problems and proposing solutions.

- Capability to plan your own time, prioritise tasks and manage expectations with stakeholders.

- Skill in communicating clearly and concisely, adjusting your style to suit the audience from varying levels of our organisation.

- A talent for building relationships across the organisation utilising emotional intelligence in all interactions.