Senior Area Business Manager - Education

Job Summary - You will be responsible for managing the business of 2-3 territories and lead a team of 1-2. You will work with the team and distribution partners to retain existing customers and acquire new customers leading to exponential growth of business.

Reports To - Regional Business Manager/ Zonal Business Manager

Roles and Responsibilities

Business Development:

1. School acquisition: Support and monitor ABMs/ BDMs for reaching out to prospective schools through various lead sources like references, channel etc., build a pipeline and sign them up

2. School Retention and upgrade: Monitor the retention of all existing schools and upgrade the value of business within the portfolio.

3. Channel Development- Identify, develop and manager channel partners who can generate new business or influence a sale.

4. Collection: Collection of money due from schools on time.

School relationship:

1. Relationship: Manage relationships with key schools of the zone. Also, ensure all team members are building and strengthening relationships with their customers.

2. Communication: Ensure periodic communication with the customers and sharing the progress of program implementation in the School

Program implementation:

1. Coordination:Plan and coordinate internally with operations, product specialists and product team to ensure complete and efficient implementation at the School on a day to day basis. In case of escalation from ABM, need to resolve the roadblocks internally for him/her.

Service satisfaction

1. Customer Satisfaction: Drive customer satisfaction for the managed schools by monitoring to ensure on time high quality product and service delivery.

2. Proactive problem solving- Be transparent in sharing the feedback of the Schools and proactively resolve issues or queries of customers in a timely manner.

Team Leadership

1. Recruitment: Recruitment of business team members and business partners

2. Training and coaching: Training/ coaching of the team members

3. Planning and Monitoring: Planning and monitoring the priorities of the business team members and ensuring the calendar is followed.

Reporting and Documentation

1. Documentation: Complete all documentation regarding school sign up, collect advance amount as per company policy and engage the schools as per the need.

2. Reporting: Keep all reporting formats, CRM, documentation etc. updated on day-to-day basis.

It's a high energy job which requires you to spend 100% of your time in the field.

Qualifications & Experience

- A graduate from any stream

- An MBA/PGDBM degree is preferable but not mandatory

- 4-6 years of B2B selling experience

- Should have led a team of 2-3 sales team members at least for a year

Traits

- Aggressive pursuit of goals- A go-getter who gets things done.

- Customer empathy- Should understand customer's pain points and should be able to pass on the feedback to the service/ product team immediately for action

- Perseverance- One with never- say- die attitude. Doesn- t give up. Takes rejection as a part of the job.

- Quick learning- Picks up concepts, nuances, etc. quickly and adapts style to match the market and/ or customer need.

- Work ethic- A self-starter and comprehensive approach of doing things.

- Comfortable to travel in city and around zone.

Skills

Must Have

- B2B concept selling- Ability to sell a concept in a B2B environment.

- Strong negotiation and closing skills.

- Collection of receivables- Should be able to collect the receivables from the customers based on agreed terms

- Process orientation- Should follow the process and ensure delivery, service, etc are planned and executed as per the outlined process.

- Key Account Management

- Channel development and management

- Data handling and MS office

- Problem Solving Skills- Should be able to identify roadblocks and find ways to navigate them.

- Team management and collaboration- Should be able to lead the team members and collaborate with other functions.

- Reporting-timely reporting of daily activities and business

- Inter personal skills and communication- Excellent communication and ability to build rapport