Senior Application Performance Manager

Responsible for:

- Revenue targets of the unit

- Productivity of the unit

- Recruit, coach and develop ADM and Agent Advisors

- Adherence to Customer service standards

KEY RESPONSIBILITIES:

- Meet unit targets

- Achieve revenue targets

- Ensure implementation of GOLD system

- Supervise the activity plan of Sales

- Managers & Agents to ensure that these are fulfilled as per the desired standards

- Ensure that all Sales Managers and Agents under supervision perform as per the company's rules and regulations

Track productivity measures as for the unit:

- AFYP

- Case rate

- Annual mode business

- Persistency

- Paid cases per agent

- YTD appointments

- SM appointments

- Pro active agent retention

- Annual FYC standards

- Execute plans for growth of the agency

- Identify, interview and select new ADMs from natural market and by networking

- Ensure adherence to laid down sales and service standards for ADMs

- Conduct weekly performance review and planning (PRP) for ADMs

- Ensure retention of ADMs by formulating their development plans, meeting their training needs and communicating with them on a regular basis

- Build leadership pipeline of future ADMs & APs from the unit.

OTHER RESPONSIBILITIES:

- HO co-ordination

- Sales promotion activities

- Assist in overall running of the S.O

MEASURES OF SUCCESS:

- CGPA

- AFYP

- Case Rate

- Recruitment

- Retention

- Persistency

- GOLD Audit Rating

- Active Retention

- Number of promotions

MINIMUM EDUCATION - Graduate preferably with an MBA

MINIMUM/SPECIFIC EXPERIENCE:

- Graduate preferably with an MBA

- If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and development of people.

- Should have local market exposure and experience in process driven, quality sales organizations, Graduate preferably with an MBA