Senior Analyst - Speech Analytics - BFSI

We have job opening in Bangalore but interview in Mumbai, looking for people Mumbai and Pune

Desired Characteristics

- Mentoring experience of entry-level analysts

- 2+ years of analytics experience preferably within the call center or banking environment

- Strong project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success

- Work experience in Call Miner tool (or any other speech analytics platform)

- Solid understanding of card industry financial P&L drivers and key sensitivities, with business performance reporting experience

- Ability to present findings to all levels of management

- Think strategically and ability to identify business opportunities

- Demonstrated ability to manage complexity and multiple initiatives

- Ability to perform ad-hoc analysis, glean and form business insights under aggressive timelines

- Ability to synthesize/analyze diverse information, develop and recommend strategies