Senior Analyst-PMO(Client Excellence Support/CRE Support )

Job Description: (Only Known reputed Companies candidate can apply):

- You will interact with a diverse group of US team supporting the Deloitte client leaders across industries. The high-level responsibilities are as below:

Operational support:

- Coordinate the planning of LCSP Transition Labs

- Communicate and maintain details of various Lab offerings

- Manage the transition Lab mailbox by responding to inquiries and engaging with broader team as needed

- Operate MS Teams site for documentation update and tracking

- Schedule and calendarize all Labs/Lab activities considering participant/facilitator priorities which primarily include scheduling lab meetings, managing invites, and documentation.

- Partner with Lab facilitators and producers to deliver the proven Lab experience while employing agility to ensure that the Lab meets the unique needs of leadership

- Coordinate and ensure that all materials are present in the Lab

Data reporting and analysis:

- Gather critical information from meetings with various stakeholders and produce useful reports and insights

- Ensure recurring and ad-hoc reports are delivered as per schedule with utmost quality

- Ensure SLAs are met while constantly striving for shorter response rates

- Present data and reports in an easy to read and comprehensible manner, bringing elements of design and automation which complement the Client's objectives

- Analyze data to uncover insights that can drive actions and measurable outcomes.

- Effectively translate and interpret insights into Executive presentations enabling leadership and stakeholders with data driven insights and trends.

- Create impactful campaigns using creative techniques

- Help prepare for and deliver internal training sessions

- Continue to innovate and bring incremental process improvements wherever possible

Research:

- Collect relevant account and industry information to support preparation of Lab materials

- Perform pre-Lab activities such as scoping calls, pre-Lab interviews, surveys, and prep calls

- Coordinate all post-Lab follow-up calls, surveys, and interviews

Skillsets required:

- 3 to 5 years of experience with at least 2 years of relevant experience

- Impeccable English writing skills (e.g., spelling, grammar, sentence structure, punctuation, parallel formatting)

- Active listening and consistent, strong communication skills, including the ability to track complex ideas, synthesize into broader themes and deliver messages with tact

- Good hands-on Microsoft PowerPoint and Excel skills

- Salesforce experience preferred

- Understanding of quality assurance techniques and ability to write, and execute, test cases to validate business requirements

- Strong organization skills: ability to manage details and logistics

- Strong analytical, data visualization, analytical thinking, and problem-solving skills

- Intellectually curious and comfortable utilizing different systems and techniques to analyze data

- Strong understanding of a broad set of marketing activities: Campaigns, events, digital marketing, SEO, social media, email marketing etc.

- Effective presentation and story boarding skills with exposure to senior level presentations

- Flexibility, agility, and willingness to adapt on the fly to ensure the Lab meets the needs of leadership

- Ability to manage ambiguity with tact and diplomacy; engage in active problem solving

Educational Requirements:

Professional qualification (reputed institutes preferred): MBA or similar academics

Shift timing: 2:00 pm to 11:00 pm; flexibility to work during US business hours is required

Location: Hyderabad