Senior Analyst - Customer Management - BFS/Online Business - IIM/IIT/ISB/MDI/FMS

Senior Analyst - Customer Management (Tier 1 only)

Client US based fin-tech Company

Job Title Sr.Analyst - Customer Management

Department - Customer Management

Location - Chennai

Key responsibilities - 

- Driving projects with a focus to optimize customer engagement and retention strategies

- Finding opportunities to acquire more customers by modifying/optimizing existing strategies

- Ability to convert a business problem into a data/analysis Project, arrive at a data based solution and reconfigure it into a business based solution

- Monitoring key portfolio metrics and take data driven actions based on the performance

- Making regular presentations of his/her work to the larger marketing group to get buy-in of managers

- Coordinating with internal cross-functional teams to deliver his/her projects

- Coming up with hypotheses to test leveraging internal and 3rd party data

- Running periodic controlled tests to validate hypotheses generated

Candidate Specification:

- Knowledge of analytical tools such as R/SAS/SQL

- Experience in handling complex data sources

- Experience in marketing analytics or customer analytics

- Dexterity with MySQL, MS Excel

- Strong Analytical aptitude and logical reasoning ability

- Good presentation and communication skills.

Preferred:

- MBA from a Tier 1 college/ B.E./B.Tech with strong business acumen can be considered

- Prior experience in customer segmentation and classification models

- 4 years of experience in E-commerce/Financial Services/Analytics Industry

- Understanding of ecommerce/online businesses

Interested candidate can reach out  or call on 8218087558