Senior Analyst - Customer Experience & Design - Supply Chain

Job Description:

- Use a data driven approach to identify customer pain points and evaluate opportunities for improvement in the processes to enhance customer experience

- Deploy a customer first approach in evaluating current processes and redesigning processes across entities - Non-Large, Large

- Conduct RCAs and descriptive analysis

- Envision and innovate design changes to improve supply chain processes

- Work hand in hand with product and tech to develop new features, enable systemization [reduction in TAT's and manual errors]

- Project managing different process from the perspective of customer experience and managing stakeholder from different teams: Ops, Product, Analytics

- Design detailed processes across supply chain to enhance customer experience

- Benchmark Customer Experience of Supply Chain with Industry standards

- Enable stakeholders with sensible views on various metrics

- Managing teams to work towards a common goal

Education/Experience - 

- Analytical (Data Interpretation & Analysis) and Problem-solving skills

- Thorough proficiency in Excel, Word and PowerPoint

- Hands on experience in SQL and BI tools like Power BI

- Program Management & Design thinking

- Excellent verbal and written communications skills

- Knowledge of supply chain design concepts and its importance and impact on customer experience - desirable

- Comfortable in working in unstructured environments and fast timeline

- Prior experience in process designing, supply chain management or customer experience - desirable.

Skills

- Team Handling skills, Data Analytics, Problem solving kills - working in challenging environment

- Team player with strong ability to drive self and team

- Excellent presentation, organizational, planning, execution skills