Senior Account Manager - Education

- Own strategic customer relationships including end to end stakeholder management by ensuring customer success as you drive activation, adoption and completion of courses of varied cohorts

- Active communication management (with learners and other client stakeholders) to drive engagement and solve for potential friction points

- Responsible for setting up, scaling and executing online value-added services (complementing the core online courses) across corporate accounts

- Develop programs to increase engagement by partnering with cross-functional teams like business development, design, and special ops to facilitate learner success

- Data analysis to ascertain cohort learning trends and patterns to initiate and lead systemic learner engagement campaigns

- Curation of contextualized nudge messages to drive day to day learner communication