Senior Account Manager - B2B SaaS - US/Europe Region

Job Brief :

Company is looking for Sr. Account manager, responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs and making them successful. Also responsible for leading a team of Account Managers dedicated to meeting the revenue targets of assigned client segments.

Responsibilities:

- Be the primary point of contact and build long-term relationships with customers to achieve the
revenue target from assigned accounts

- Help customers through email, phone, online presentations, screen-share and in person meetings

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive
sponsors

- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external
stakeholders

- Forecast and track key account metrics

- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

- Monitor and analyze customer's usage of our product, also maintain CRM hygiene.

- Responsible for working with the Sales & Customer Success team to onboard and integrate new
clients and developing existing client relationships

Requirements :

- Professional Degree - Graduation with IT Background, MBA Preferred

- 6-8 years in an account management role from IT product/SaaS company

- Prior team handling experience with achieving Sales Quota

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

- Experience in delivering client-focused solutions based on customer needs

- Excellent listening, negotiation and presentation skills

- Excellent verbal and written communications skills

- Critical thinking and problem-solving skills

- Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software