Security Operations Lead - Cyber Security

Major Responsibilities:

- Deliver 24x7 Security operations from the CSRC centres through Cyber security professionals

- Ensure the Managed Firewall, Proxy, IPS, EAV, DLP and cloud services are delivered at the highest quality and best timelines

- Ensure incidents are resolved with best resolutions in shortest duration with appropriate Preventive and corrective actions

- Ensure changes are done in controlled fashion and with minimal errors

- Work with different internal teams to ensure issues are resolved in a timely manner and enhancements and cross-domain projects are driven to closure.

- Ensure external and internal SLA/OLA metrics are adhered; report on it and drive continuous improvement

- Work with customers to handle escalations and drive service improvements

- Work with Engineering to identify issues, propose solutions and drive them to closure

- Work with Product management on new products, services and technologies

- Be a mentor for team members to help in their professional growth

- Ensure engineers are trained and motivated to deliver the required service at the highest quality

- Be flexible in working

Requirements:

- An engineering graduate with 10+ yrs of experience in Cyber Security

- Knowledge of Network security tools and products like, Firewalls, Proxies, IPS, Endpoint Security, etc.

- Product certifications from OEs like Cisco, Juniper, etc. would be preferred.

- Process certifications like ITIL, CISA, CISM, etc. would be an advantage

- CEH, Security+ or similar security certifications would be an advantage