SecureNow - Head - Insurance Operations - Client Servicing Team

Operations Head - Insurance

SUMMARY OF THE JOB :

- The position is within a part of a broader client servicing team. The role would involve to lead entire team of Operations Management, Client Servicing and Process Excellence.

ROLES & RESPONSIBILITIES :

- Act as the lead for all operational activities

- Lead the team of policy servicing processes which includes Endorsement/ Refund/cancellation

- Prepare, analyse and present department statistic to the management team

- Participates in the development and implementation of the department and servicing plans, in line with the corporate objectives

- Manage the implementation of the insurance operations objectives, providing leadership and facilitating work processes in order to achieve high performance standards

- Manage and lead a team of client servicing for timely claims and endorsement processes

- Direct and manage the implementation of policy administration and quality assurance of documentation of policies issued/policies amended/renewed/closed and other related transactions

- Claims review on timely basis for addressing customer grievances arising out of claims decision

- Analysis claim experience and provide feedback to different channels on a periodic basis

- Liaision with TPAs, insurers, clients and internal functions to define and improve operations processes

CANDIDATE BACKGROUND :

- Post-graduate degree (preferred) with ideally 12-18 years of experience

- Strong project management skills in the insurance industry

- Previous experience in insurance operations and proven deliver operational excellency

DESIRED Skills & COMPETENCIES :

- Excellent written and verbal communication Skills

- Ability to think strategically as well as tactically

- Energetic, creative and can-do approach and problem solving bent of mind

- Ability to think positively and work effectively under pressure