SDM - Process Excellence - BPO/Telecom

SDM - Process Excellence

- Must be Black belt Certified / Master Black belt trained from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology

- Must have 12 years of work experience with minimum 8 years of relevant experience

- Must have excellent analytical, presentation & communication skill

- Should be a self-starter

- Exposure to working onshore or with onshore clients is desirable

- Experience in training delivery (Green Belt/Black Belt/Lean training)

- Lead / Participate in customer performance improvement projects / initiatives. Ensure projects begin and remain aligned with customer CTQs and organization big Ys.

- Formulate effective & credible mechanism to continually enhance, measure, track and report overall performance of engagements.

- Responsible for identifying improvement opportunities; defining and justifying projects; negotiating resources; launching project teams; managing team activities; training, coaching, and mentoring to teams; leading teams to execute projects; tracking project status and results; anticipating and removing barriers; and developing team members.

- Responsible for providing the project results and recommends corrective action, as required, to the Operations Leaders.