SDM/DGM - Operations - BPO

Operations - SDM/DGM

Must Haves :

- Minimum of overall 11 years experience

- Data driven with a keen eye for detail proactive identification of failure points/ risks and develop action/ mitigation plans

- Ownership & accountable for the team performance (SLAs and KPIs)

- Meticulous with focus on reporting and developing a 30-60-90 day roadmap for self and the team

- Pragmatic with an outlook for - inside out- & - outside- in- view of operations and continuous improvement

- Effective & fluent communication skills - English

- Exposure in working with Global clients, conversant with International Business culture

- Experience in managing multiple stakeholders both internal and clients

- Hand on experience on MS-Office tools - MS Word, PowerPoint and Excel (pivot tables, and basic formulae such as V/H lookup etc.)

- People & Vendor/Partner Management Skills

- Ability to drive initiatives/Pilots independently and derive insights from them

Good to have :

- Experience in directly managing a Field sales team

- Working as a project manager for multi-vendor/partner projects

- Exposure to Online tools - Maps/ Google docs etc.