SDL/Process Consultant

Service Delivery Leader / Process Consultant

Our client headquartered in Norwalk, Connecticut, U.S.A. has multiple Offshore Development Centers (ODC) in India. We are an Accredited Supplier for a Fortune 5 Company, having more than 500 employees. We are ISO 9001:2000 certified and have internalized Six Sigma methodology. Our client is preferred employer with a host of Employee Friendly benefits and competitive compensation packages. We also provide work on latest technologies.

We have strategic alliances with best of breed technology companies. Our client provides vibrant, learning & open culture with immense opportunities for growth

Please specify work timings : 1pm to 10pm IST and 4pm to 1am IST on a rotational basis

Job Description

Service Delivery Leader/Process Consultant:

- Responsible for the necessary management oversight

- Functional and operational process ownership. Responsible for developing, institutionalizing, monitoring and enhancing operational processes

- Review service failures and produce and maintain service improvement plans

- Ensure appropriate documentation is in place for specific support requirements

- Organize and chair weekly/monthly/quarterly service review meetings

Must Have skills

- Excellent Verbal and written communication skills

- Experience of working in Support engagements (preferably on Financial domains and trading platforms)

- Experience on managing team of 6-10 people providing L2 support

- Experience of managing all the client communications, status reporting etc.

- Good analytical, interpersonal, customer relationship

- Comfortable in dealing with Senior Management in client based settings

- Good organizational skills and ability to manage time effectively

- Enthusiasm for taking responsibility

- A self-motivated individual who is goal orientated, able to work with minimal supervision and contribute effectively to the team.

- Ability to multi-task and adapt to a rapidly changing environment

- A passion for knowledge.

- Knowledge of financial industry, instruments and market

Good to have skills-

- Experience in supporting wallstreet or similar financial and trading products

Location of Positions (City & Country) - Noida

For more info about above requirement and client kindly call us or email us your profile to

Email : bijay@brainsearchindia.com
Tel : 0120 2481910