sCytech - Group Manager - IT Operations

Manager Group IT Operations

We are looking for Bangalore based native language speaking professional for our client for the position of Group Manager IT Operations.

Experience: 12-15+ years

Education: Any graduate (B.Tech preferred)

- Experience in handling multiple locations

- Comfortable working in shifts

- Training and Certification (optional) Microsoft Certification, PMP or PRINCE, ITIL, CCNA/CCNP

- Strong hands-on, technical and subject matter expertise in End User computing Technologies and managing IT BAU operations.

- In-depth hands-on experience in handling 24-7 operations in outsourcing industry.

- Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

- Ability to provide supports as required; 247 support in rotating shifts

- Analytical thinker willing to "think outside the box" to resolve customer impacting situations on first contact; understand customer requirements.

- Lead the team from front

- Exceptional documentation, presentation and communication skills.

- Proven working experience in senior IT role and relevant experience

- Excellent knowledge of technical management, information analysis and of computer hardware/software systems

- High knowledge in information system security and data governance

- Provide advice and guidance on business procurement relating to new technology or services

- Leadership and situational management

- Excellent communication and conversation skills (Verbal and Written)

- Ability to work flexible hours and attend on-demand as situation demands.