RECRUITMENT OF SPECIALIST CADRE OFFICERS ON REGULAR &amp; CONTRACTUAL BASIS ADVERTISEMENT NO : CRPD/SCO/2018-19/12 Online Registration of Application &amp; Payment of Fees : from 09/01/2019 to 31/01/2019 - State Bank of India invites Online applications from Indian citizens for appointment to the following Specialist Cadre Officers posts. - Candidates are requested to apply Online through the link given on Bank's website <a href="https://bank.sbi/careers" target="_blank" rel="noopener noreferrer">https://bank.sbi/careers</a> or <a href="https://www.sbi.co.in/careers" target="_blank" rel="noopener noreferrer">https://www.sbi.co.in/careers</a> Post : Manager (Servicing-Digital Initiatives) - Agriculture/International Banking/ Retail Banking/ Corporate Banking Grade : MMGSIII Regular/ Contractual : Regular Age as on 01.12.18 : Min : 25 Yrs Max : 35 Yrs Educational Qualifications (As on 01.12.2018) : - Candidate should have a minimum qualification of B.E in Computer Science/Information Technology or B.Tech in Computer Science/Information Technology from recognized University. - Preference will be given to MBA or equivalent degree from recognized University/Institution. Post qualification Experience (As on 01.12.2018) : Essential Experience : Post qualification experience of minimum 4 years in relevant work in Bank/PSU/Corporate (any combination) Likely place of posting : Mumbai or any other Centre at the discretion of the Bank. Job Profile : - Create roadmap for various customer journeys and liaise with IT teams to ensure successful delivery of the customer journey. - Interact and coordinate with various stakeholders (such as third party vendors/ service providers/ IT team etc. for product development and follow up. - Co-ordinate with IT verticals, vendors and reconciliation team for refunds/ fulfilments. - Ensure stickiness to the product by improving customer experience and bringing new customers to the platform. - Drive implementation of initiatives to improve customer experience as directed by appropriate authority. - Obtain, monitor and track key metrics for customer experience (NPS, Service TAT for each product) for Digital Bank and present reports to manager, customer experience. - Study competition customer experience periodically and suggest changes/initiatives to improve customer experience. - Negotiations/ interactions with vendors/ Technology Solution Provider to have win-win situation. - Ensuring prompt customer service and complaint management. KRA : - Coordination with GITC and vendor for fulfilment i.e., reconciliation, refunds, etc. - Monitor, synthesize and collate customer feedback from online and social media channels. - Ensuring prompt customer service and complaint management. - Responsible for achieving customer acquisition and digital sales targets for the Digital Bank. - Responsible for achieving growth targets for on boarding of new customers. - Responsible for achieving growth targets for online loan products (Agriculture/ International Banking). - Track service requests regularly and identify repeated requests/trends and suggest initiatives to improve CEX. - Obtain, monitor and track key metrics for customer experience (NPS, Service TAT for each product) for Digital Bank and present reports to manager, customer experience. - Monitor, track the development of various journeys to ensure timely delivery

Mumbai

SBI - Servicing Manager - Digital Initiatives - Agriculture/International Banking/Retail Banking/Corporate Banking 

SBI - Servicing Manager - Digital Initiatives - Agriculture/International Banking/Retail Banking/Corporate Banking  ,Job Description for SBI - Servicing Manager - Digital Initiatives - Agriculture/International Banking/Retail Banking/Corporate Banking  in SBI in  Mumbai for (4-9) years of experience. Apply Now!

Job Description for SBI - Servicing Manager - Digital Initiatives - Agriculture/International Banking/Retail Banking/Corporate Banking  in SBI in  Mumbai for (4-9) years of experience. Apply Now!