SBI Payment Services - Manager - Infrastructure

Domain Knowledge Competencies: - 9+ years' experience management of IT Infrastructure including Cloud Infrastructure (e.g., AWS, Azure, GCP, OCI)

- 5+ years' experience of managing public cloud infrastructure (e.g., AWS, Azure, GCP, OCI)

- 5+ years' experience in management of DevOps deployment and execution

- Knowledge of AWS Cloud infrastructure and DevOps tools like Jenkins

- ITIL V3 Certification is preferred.

- Experience managing and influencing a diverse team.

- Demonstrated analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business case.

- Experience in Lean/Six-Sigma based process definition and execution.

- Has performed the role of Product Owner / Program Manager

- Knowledge of lean/agile practices - good knowledge of techniques for planning, monitoring and controlling programs

- Effective leadership, interpersonal and communication skills

- The ability to command respect and to create a sense of community amongst the members of the Scrum teams.

- To establish vision for IT infrastructure & DevOps by leveraging cutting edge cloud technology to bring differentiated capabilities (e.g., AWS, Azure, GCP, OCI)

- Design and implement scalable, reliable, and secure IT infrastructure solutions, including servers, networks, storage, and cloud services.

- Define annual operating plan for IT infrastructure & DevOps aligned with the business objectives to be achieved.

Position Objective / Responsibilities: - Position Objective /

Responsibilities - To establish vision for IT infrastructure & DevOps by leveraging cutting edge cloud technology to bring differentiated capabilities (e.g., AWS, Azure, GCP, OCI)

- Design and implement scalable, reliable, and secure IT infrastructure solutions, including servers, networks, storage, and cloud services.

- Define annual operating plan for IT infrastructure & DevOps aligned with the business objectives to be achieved

- Develop and implement all IT policies and procedures, including those for Infrastructure architecture, security, disaster recovery, system access.

- Develop fully automated infrastructure management capability using cloud native technologies

- Develop fully automated release and deployment capability using cutting edge design & technologies

- Manage the deployment, monitoring, maintenance, upgrade, and support platform infrastructure and systems.

- Monitoring, measurement and optimization of all IT infrastructure costs and achieve economy of scale

- 24x7 monitoring of production infrastructure and support to achieve 99.99% infrastructure uptime

- Responsible for defining and managing integrated support SLAs, incident management, problem management, change/release management, and testing associated with non- impact, operational readiness, and transition acceptance.

- Forecast End User Computing (Desktops, Laptops and peripherals) needs based on organization head count projection.

- Management of End User Computing lifecycle from procurement to disposal

- Management of End User Computing support desk both on premise and remote assistance

- Management of Network Infrastructure from planning, provisioning, to monitoring

- Management of IT Infrastructure partners/vendors from selection, commercial negotiation to day-to-day management of work execution.