SBI - Internal Ombudsman

RECRUITMENT OF SPECIALIST CADRE OFFICER ON CONTRACT BASIS

ADVERTISEMENT NO: CRPD/SCO/2022-23/11

ONLINE REGISTRATION OF APPLICATION & PAYMENT OF FEES: FROM 23.06.2022 TO 13.07.2022

State Bank of India invites online application from Indian Citizen for appointment to the following posts. Candidates are requested to apply online through the link given on Banks website https://bank.sbi/careers Candidates are advised to check Bank's website https://bank.sbi/careers regularly for details and updates (including the list of shortlisted / qualified candidates). The Call letter / advice, where required, will be sent by e-mail only (No hard copy will be sent).

Post - Internal Ombudsman

Nature of Engagement - Contractual

Age in years As on Cut-off Date - Below 65 years (As on Cut-off Date 01.06.2022)

Experience (As on Cut-off Date) - (As on Cut-off Date 01.06.2022)

Minimum 7 years experience as detailed below

Selection Process - Shortlisting cum Interaction

Place of Posting- (Suggested) - Mumbai

(Place of posting is only indicative, selected candidates may be posted anywhere in India at the sole discretion of the Bank.)

Post Sr. No. 8. Internal Ombudsman

Educational Qualifications (As on 01.06.2022) : Graduate in any discipline.

Basic Qualification : The applicant should either be a retired or serving officer not below the rank of Deputy General Manager or equivalent of any Scheduled Commercial Bank / Financial sector Regulatory Body other than State Bank of India or e-ABs.

The applicant should not have worked / be working in any capacity in State Bank of India or e-ABs. The applicant, if not a serving officer, should have superannuated or have taken voluntary retirement at not less than the rank of Deputy General Manager of Scheduled Commercial Bank other than SBI or e-ABs.

Experience (As on 01.06.2022) : The applicant should possess necessary skills and experience of minimum seven years of working in areas such as Banking, regulation, supervision, payment & settlement systems and / or consumer protection.

Job Profile : The official is required to act as the Internal Ombudsman of the Bank to strengthen the grievances redressal mechanism and to reduce the complaints to Banking Ombudsman. He shall be the focal point for Internal Grievances Redressal System of the Bank

Contract Period and other Terms & Conditions :

- Contract for fixed term of 3 years (Not eligible for re-appointment, extension / renewal).

- The official shall be entitled to leave of 30 days per financial year. The official may be permitted leave on pro-rata basis in a given financial year with the approval of the Bank/ authority to whom he/ she reports. For the purpose of computation of leave, intervening Sundays/ holidays shall not be included.

The Bank shall have absolute right in its discretion to either grant or reject the application for leave taking into consideration the administrative exigencies. The leaves not availed during a financial year will normally lapse and will not be carried over to the next financial year. However, if it has been on account of the Bank declining the leave, it may be encashed @ of monetary monthly compensation amount during a financial year.

- The appointment of IO will be subject to satisfactory completion of medical Examination as prescribed by the Bank and verification testimonials.

- The IO will not take up any assignment with any other organisation during the period of contract with the Bank.

- The IO will not exercise any administrative / financial powers during the period of engagement.

- The engagement shall not be construed as an employment in the bank and the official is not eligible to claim Provident Fund / Bonus / Pension during the period of contract or thereafter.

- They will not be eligible for membership of SBI Pension Fund / Defined Contribution Pension Scheme (New pension Scheme) and SBI Employees Provident Fund.

- Normal working hours of the Bank.

- Reporting to DMD & COO of the Bank

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