SBI - Head - Digital Banking - Contractual

RECRUITMENT OF SPECIALIST CADRE OFFICER ON CONTRACTUAL BASIS

ADVERTISEMENT NO: CRPD/SCO/2021-22/24

ONLINE REGISTRATION OF APPLICATION: FROM 30.12.2021 TO 28.01.2022

State Bank of India invites Online applications from Indian citizens for appointment of Head (Digital Banking) on contractual basis.

Bank is looking for a visionary, dynamic and result-driven Head of Digital Banking with innovative mindset, with a view to delivering superior service quality and omni-channel experience for our customers across all digital and self-service channels.

The position will be responsible for envisioning, developing and in execution of Bank's digital banking strategy and business plan for imparting digital knowledge/ skills in a constructive, empowering and collaborative way.

Candidates are requested to apply Online through the link given on Banks website

https://bank.sbi/web/careers or https://www.sbi.co.in/web/careers

Post - Head (Digital Banking)

Nature of Engagement - Contractual #

Grade (Comparable Grade Scale) - TEGSS-II (i.e., DMD) / TEGSS-I (i.e. CGM)

Age as on 01.12.2021 - Max 62 Years

Selection Process - Shortlisting, Interview and CTC Negotiation

Suggested place of posting - Mumbai

Contract period: Contractual Engagement for a period of 3 years, with yearly performance review. The same may be extendable beyond the initial period of 3 years at the discretion of the Bank.

Educational Qualifications :

B.E./ B. Tech (from a recognised university/ college), or Full-time MBA/PGDM or other equivalent qualification

(from a recognised University/ College), or MCA or other equivalent qualification (from a recognised University/ College), or Chartered Accountant

Experience (Post Mandatory qualifications) (As on 01.12.2021) :

Essential Experience (Post mandatory qualification):

Minimum 18 years of work experience in Digital leadership/ transformational roles in BFSI Sector, of which minimum 5 years must be at Senior Management level.

Preferred Experience: Experience in broader Financial Services/ Payments/ Fin-Tech or allied sectors highly preferred.

Job Skills:

- Strong understanding and knowledge about digital transformation

- Demonstrated ability to organize and plan strategically

- Superior problem solving and critical thinking skills

- Ability to work with cross functional teams

- Excellent stakeholder management skills

Roles & Responsibilities for Head Digital Banking :

i) Drive growth of customer acquisition through digital channels. Lead digital initiatives which will help Bank acquire New to the Bank customers across various segments including Retail, SME, Commercial Banks etc.

ii) Define and implement digital strategy by working with cross-functional partners to map and transition traditional processes to digital ones. Developing and execute plans to sustain and support the digital business, anticipating future trends.

iii) Lead end to end delivery of digital projects and change management required to improve, implement, and embed digital systems and processes.

iv) Drive and support ongoing digital transformation of the Bank by continuously improving the effectiveness of the current processes. This would also involve measuring ROI on digital projects, fine-tuning approaches as needed to ensure the Bank is investing in the right tools and resources.

v) Maintain an overview of all digital products across the Bank, developing and promoting standards and processes to ensure quality, usability and consistency for Banks customers.

vi) Closely track new and innovative ways to present the Banks digital content, proposing and experimenting with ways to develop its content in line with changing digital trends and customer preferences.

vii) Take the lead on Analytics (incl. new technologies like AI/ML) and other digital monitoring/measurement tools, ensuring that digital metrics are implemented, consistently reported and widely used across the Bank.

viii) Be a digital evangelist, championing the use of digital technology and practices to engender a digital mindset top down. Ensure collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem. Coach, advise and share information on digital topics with the wider organisation. Encourage and support staff across the Bank to adopt a digital first mindset.

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