SBI - Deputy Chief Technology Officer - eChannel - Contractual Role

RECRUITMENT OF SPECIALIST CADRE OFFICERS ON CONTRACTUAL BASIS

ADVERTISEMENT NO : CRPD/SCO/2021-22/28

ONLINE REGISTRATION OF APPLICATION : FROM 04.03.2022 TO 31.03.2022

Candidates are advised to check Bank's website https://bank.sbi/web/careers or https://www.sbi.co.in/web/careers regularly for details and updates (including the list of shortlisted/ qualified candidates). The Call letter/ advice, where required, will be sent by e-mail or will be uploaded on the Banks websites (No hard copy will be sent).

DETAILS OF POST/ NATURE OF ENGAGEMENT/ GRADE/VACANCY/ AGE/ SELECTION PROCESS/PLACE OF POSTING :

Post : Deputy Chief Technology Officer (e-Channels)

Nature of Engagement : Contractual

Grade (Comparable Grade Scale) : TEGS-VII (i.e.GM)

Age as on 01.01.2022 : 45

Selection Process : Shortlisting , Interview and CTC Negotiation

Suggested place of posting : Mumbai/ Navi Mumbai or as decided by the Bank

DETAILS OF EDUCATIONAL QUALIFICATION :

- Bachelor or Masters degree in software engineering or relevant field; MBA will be an added advantage

DETAILS OF EXPERIENCE AND SPECIFIC SKILLS :

Experience (Post Basic qualifications as on 01.01.2022) :

- 12 years of experience in technology/IT preferably with regulated financial services organizations.

- Proven experience of leading digital channels in BFSI sector with deep technology background and ability to handle development, operations and management of channel.

- Should have handled large teams.

- Expertise in channel standardization, modernization and consolidation.

- Excellent knowledge of IT systems and infrastructure.

Good to have :

- Experience with building digital domain for a FS organization, preferably a bank

- Prowess in customer facing retail channel(s)

- Global banking exposure

- Experience in Agile Development

- Exposure in vendor management

- Understanding of channel frameworks and steering applications

Specific skills required :

Management and leadership capabilities :

- A strong strategic and business mind-set.

- Excellent organizational and leadership skills.

- Strong in stakeholder management able to

influence and manage expectations.

- Astute business acumen, problem-solving ability and

tech savvy.

- High degree of integrity, moral and ethical standards.

- Ability to manage multiple e-channels with vendors.

- The business environment at SBI requires its channels to be available with high availability and redundancy. Ability to manage such an environment is a must.

- Self-motivated and result oriented.

- Excellent verbal and written communications, negotiation skills.

JOB PROFILE :

- Generate ideas funnel towards achieving results in-line with the overall business strategy. Architecting the digital roadmap for the bank.

- Oversee channels design and architecture; enables building modern technology across channels to meet business needs; provides advisory on budget and projections for channel development

- Building alliances and partnerships and generate revenue streams through monetization of digital assets e.g. Prepaid Card, Payment capabilities i.e. IMPS, NEFT, AEPS etc.

- Drive the team of digital talents working on mobile technology and payment platforms (NEFT, RTGS, IMPS, UPI, QR code, ATMs, Micro ATMs etc.), branch banking/ Business Correspondent Banking and value added services (Bill pay, Bharat Pay, Mobile Recharge, etc.). Work on digital innovation (Chat-bot, sms, whatsapp banking etc.)

- Reviews channel tech approach, solutioning for alignment with business needs with CTO and CIO and eliminates waste and fills gaps

- Drives channel vision for consistent architecture, technical debt refinement with digital team(s)

- Establish SRE capabilities to monitor, automate and digitize the experience for tracking channel issues and addressing pro-actively

- Understand the various components and drivers of growth, along with trends (such as traffic, conversion, user engagement, and repeat behavior) and create actionable programs leading to user growth

- Analyze user journeys to provide actionable insights and recommendations followed by quick experimentation via A|B testing routes on traffic/funnel enhancement to derive immediate impact on KPIs

- Work closely with a range of cross-functional teams to develop go-to-market strategy and spearhead digital launches for new markets

- Set standards for driving consistent experience, performance, and service for customers across all e- channels (an omni-channel experience)

- Conceptualize a Technology Architecture Plan for e-channels

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