Saras Analytics - Engagement Lead

Responsibilities :

Client Management :

- Nurture working relationships with clients throughout the project cycle

- Track client's processes and provides prompt assistance when needed

- Design and execute solutions tailored to client needs

- Manage client expectations and ensures delivery of client requests

- Assist customers with using our services throughout projects

- Foster positive relationships with our customers as their primary point of contact

- Address customer issues with speed and efficiency

Project Management :

- Lead and handle complex accounts

- Identify upselling and cross-selling opportunities.

- Prepare reports on project performance

- Assign resources from the company to the client

- Help clients implement services and plan projects effectively

Operations :

- Ensure contracts are carried out according to agreed terms

- Manage invoices, bills and other financial aspects for assigned customers

- Work with sales teams to identify new business opportunities

Requirements :

- Minimum of 4-5 years of experience in sales, project management or consulting in eCommerce space

- Excellent interpersonal skills, written and verbal

- Detail and goal-oriented

- Proven critical thinking and problem-solving skills

- Bachelor's degree in Business, Management, or any related field; MBA a plus

- Project management experience

- Proficient in MS Office and CRM/project management software

- Strong organizational and multitasking skills

- Sharp business acumen

- Ability to communicate effectively with clients

- Ability to juggle multiple projects at once

- Experience with SQL, cloud databases and Google Analytics