Sanghi Brothers - General Manager - Spare Parts - CVD

General Manager - Spare Parts - CVD

- Forecasts goals and objectives for the department and strives to meet them.

- Hires, trains, motivates, counsels and monitors the performance of all parts department staff.

- Prepares and administers an annual operating budget for the parts department.

- Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public.

- Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.

- Establishes individual parts inventory levels and balances them for maximum turnover.

- Ensures that parts inventory turns (established #) times per year.

- Monitors and adjusts inventory to minimize obsolescence.

- Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.

- Supervises stock order procedures.

- Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least (established %) percent of all orders.

- Analyzes sales, expenses and inventory monthly to maintain profit goals.

- Develops and administers an aggressive wholesale parts program to produce profit.

- Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

- Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.

- Attends managers meetings.

- Holds weekly department meetings.

- Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.

- Provides technical assistance to parts department employees.

- Monitors parts department employees' payroll records.

- Coordinates a prompt, efficient and timely flow of paperwork.

- Directs shipping and receiving efforts to ensure timely processing.

- Monitors daily reports such as DOE, DOC and sales productivity.

- Develops and utilizes a lost sales tracking report.

- Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.

- Develops sales promotions.

- Takes advantage of all manufacturers' inventory co-op advertising.

- Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction.

- Handles customer complaints immediately and according to the dealership's guidelines.

- Ensures that all dealership purchases are properly accounted for before payment is made.

- Assists in the collection of past-due accounts.

- Supervises custodians to ensure that work area is kept clean.

- Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.

- Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.

- Maintains professional appearance.

- Other duties as assigned.