Samsung - Senior Manager/Manager - Online Sales Operations

Sr.Manager/Mgr Online Sales Operations

JOB RESPONSIBILITY:

- To own and manage end-to-end DTC IM SCM process. Prepare supply / demand plan and lead the discussion with DTC category managers in close coordination with Online SCM.

- Support the team in execution of weekly, monthly sales targets.

(A) Supply & Demand Planning / Execution:

- Lead the discussion with DTC team as well as Online SCM for the overall planning of IM products supply to DTC business

- Use fact based approach basis market inputs/ insights / competitor's analysis and internal alignments to ensure accurate forecasting process is done.

- Getting the overall supply plan for the month in place in line with the Yearly plans (M-plan as well as Stretch plans) as well as Demand Plan (AP1) from DTC team across locations.

- To enable accurate demand planning (AP1) at by location for DTC. Consolidate demand on weekly / monthly basis, and discuss the same with Online SCM & ensure proper visibility of supply to the DTC team.

- Ensuring supply is in line with established norms for stock holding and sell out projected by location and avoiding out of stock situations.

- Designing and improving the SCM processes.

(B) Key Performance Indicators:

- Key KPI is to ensure proper stock availability to avoid Out of Stock.

- Manage SCM KPIs ; AP1/AP2/RTF Exception/ Ageing / Attach Ratio / SCR / AP1-AP2 Consensus / Weekly AP2_RTF achievement

- Triggering corrective actions as necessary in review meetings with KAMs / SCM teams.

- Maintaining high degree of operational excellence & efficiency in the overall process

(C) Inventory Management:

- Ensuring DTC DOS is maintained across products (SKU level) and across locations as per the desired norms.

- Ensure proper planning for Phase In and Phase Out of models so that there is minimum obsolescence and slow moving stock.

- Ensure aging inventory is actioned upon within required timelines and moved to other locations / channels where it can be liquidated

SECTION 3:

COMPETENCIES:

- Inventory Management

- Demand Forecasting

- Cross functional communication

- Planning & Logistics

- Self-Starter, Go -getter

- Good Analytical skills

- Good communication skills

- Strong Experience in SAP

- Ability to work in project based environment

SECTION 4:

EDUCATIONAL QUALIFICATION:

- Engineering Degree from reputed institution.

- Post Graduate in Operations/SCM /APICS would be an added advantage.

SECTION 5:

KNOWLEDGE & EXPERIENCE:

- 8 to 10 years of prior experience in SCM, Supply & Demand planning.

- Excellent Relationship Management skills.

- Ability to work under pressure.

- Highly Motivated, positive attitude and work ethics desired.

- Excellent SAP knowledge & Analytical skills. Ability to work upon various data points.

- Planning & execution skills.

- Exposure to Sales will be an added advantage