Samsung - Manager - Retail Trade Operations

Manager - Retail Trade Operations - (Sellout enabled Capability)

Summary:

Sales metrics for the assigned Territory - Sell Out(IMEI) - Focus Model IMEI as per SAMSUNG for the exclusive set of stores.

Responsibility:

- Build SEC Capability & drive SEC performance - Discipline - Attendance , Logbook , Grooming

- Training SECs every week on flagship, key experiences and EEP 2.0

- In-Store Coaching - Check and comment in Log Book , Focus Model

- SSS to prepare Weekly Performance update ( Top & Bottom 5 ) , Coach Low performers - Capability Building - Ensure Mystery Audit of SEC score

- Weekly meeting with SEC

Retail Store Operations Management -Manage ROI of all partners> 24% by managing store operations.

- Monthly tracking of ROI by ABM

- Regular Visits as per PJP and coverage norms updated in ABM Smart Dost

- Daily analysis of Sell Out at Counter Level - Value , Category ( Daily MIS Report )

- Store level Plan Counter Level sell out Initiatives in agreement with Marketing team

- Store operations management- Training of store staff on key products, Right store manager assessment, Right sizing of store in case of ROI issues

- Tracking of store performance metrics and action planning- Walkins , conversions etc and developing a marketing calendar for all stores

- Marketing calendar to be worked out for the Non performing stores in conjunction with Regional exclusive manager and also the Regional marketing for 3 months

- Reward and recognition for store staff and store owners once a quarter as a part of the engagement programs.

- Retail Experience Management -Planning , Implementation and deployment of all Samsung Retail Investments to ensure Best in class consumer experience

- Check whether all fixtures are Well Maintained and in Working Condition - Take corrective actions - (L1 , L2 , L3 )

- Ensure visibility with Translides properly installed and maintained at Place of Pride

- Ensure Availability of Demo as per planogram - Dummies as per launch plan All Consumer Offers including EMI / Bajaj Finance to be available ( Code - Pine labs configuration/ Timely Pick up - Settlement ).

- Retail- Footprint Strategy - Cluster wise assessment of footprint of exclusives for Samsung and competition

- Footprint planning for the Half and quarter in conjunction with the Exclusive channel region head and head office

- Identify location of new stores and ROI analytics for the new store

- New store launch - Marketing of the new store to ensure the ROI

- Footprint expansion of SES - Large in premium clusters and malls Negotiating the rentals with malls etc.