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03/03 Jasper
Group Manager at Hiring Partners

Views:16965 Applications:968 Rec. Actions:Recruiter Actions:242

Salesforce/SFDC/SAP CRM Consulting Role (1-9 yrs)

Bangalore/Delhi NCR/Gurgaon/Gurugram/Mumbai/Pune Job Code: 1057697

Principal Duties And Responsibilities:

- Lead customer experience assessment, channel analysis, KPI definition, solution and vendor evaluation in the CRM space

- Conduct CRM capability assessment, prepare target CRM operating model, functional blueprint, use cases, create and articulate business case for CRM solutions and explain the value proposition to the client

- Business requirements analysis, process & solution design for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution

- Provide probable solution options for customer engagement, sales & customer service processes and functional architecture and act as an SME for full scale CRM implementation

- Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools; pro-actively identify existing or pending knowledge gaps and act to address them


- Bachelor's degree in related field or equivalent experience. MBA is preferred

- One or more certifications in SFDC -Marketing cloud (good to have in additional SFDC Certifications)


- CRM Functional Consultant with 2+ years of experience in Sales / Service / Marketing cloud implementation (4+ years of total CRM implementations experience) with deep functional, industry and client facing experience

- Extensive experience and hands-on role in conducting requirement gathering and design workshops, preparing solution and functional blueprint, leading and coordinating solution design and deployment across multi-dimensional team

Key Competencies and Skills -

- In-depth understanding of the capabilities and constraints of the SFDC CRM application is a MUST

- In-depth understanding of omnichannel CRM functional capabilities including customer engagement, sales, service, community, CPQ, Field Service, Analytics and integration with digital channels

- Good to have understanding of Vlocity Industry Cloud Applications capabilities. Vlocity is one of Salesforce's fastest growing partners

- Good to have understanding or working knowledge on other CRMs; SAP, Oracle, Microsoft Dynamics, Pega

- Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro-active thinking, and situational adaptation of these skills

- Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems

- Desire to be hands-on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution

- Functional industry experience of at least two industries

- Extensive Project management, client facing and negotiation skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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