Salesforce CRM Functional Consultant

Salesforce CRM Functional Consultant

Responsibilities:

- Minimum 1 in CM and 2 in CRM

- Min 1 end to end implementation experience in SAP Customer management in S4 HANA 2023

- Should have strong knowledge in SAP CM Base configuration

- Experience in configuring CRM for Utilities (ISU) prior to CM experience

- Experience in E2E CRM Service configuration

- Experience in developing FS for CM Screen enhancement/Web UI enhancement

- Experience in Business Master Data/Technical Master configuration

- Experience in IVR integration with CRM/CM

- Should have good configuration knowledge in CM WebUI

- Should have good process knowledge of Customer management Business Processes in Gas industry like New Service Connection, Customer complaints management, Amendment of Contracts etc.

- Should have knowledge in ISU : Contract Account, Business Partners, Installation, Contracts, Notifications and Troubleshooting.