Salesforce CRM Business Analyst - IT

Business Analyst- Salesforce.com CRM

Key Responsibilities :

- Analyzing the business needs of the clients to help identify business problems and propose solutions.

- Gathering the Business requirements through interaction and research and defining the project scope. Be the liaison between the Business units, technology teams and support teams.

- Drive major process re-engineering efforts by leading business owners to define future state processes by conducting stakeholder workshops.

- Overseeing and creating presales documentation - Presentations, collaterals, POV decks, Customer Response documents etc.

- Publishing thought leaderships articles and other publications in this space

- Reviewing new technologies and developments in SFA/CRM space and identifying consulting opportunities

Experience & Skill Expectations :

- Experience in consulting with fortune 500 companies / industry leaders across industry verticals

- MBA from Tier-1 B-Schools is advantageous

- 5+ years of experience as a Functional Consultant, delivering projects in CRM domain

- Knowledge of and extensive experience with Salesforce.com Sales cloud, Service Cloud, Marketing Cloud, Communities, mobility solutions etc. (Candidates with relevant Salesforce certifications are preferred)

- Candidates with experience in CPQ implementations (Product Configurations, Complex Pricing, Quote Management) are highly preferred.

- Experience with CPQ implementations involving Salesforce CPQ, Apttus, Big Machines, Callidus etc. Will be an added advantage