Salesforce Business Consultant - CRM Domain

Salesforce.com CRM Business Analyst

- Analyzing the business needs of the clients to help identify business problems and propose solutions.

- Gathering the Business requirements through interaction and research and defining the project scope. Be the liaison between the Business units, technology teams and support teams.

- Experience in implementing Salesforce.com based solutions is mandatory. Added weightage to candidates with experience in CPQ (Configure-Price-Quote)

- 5+ years of experience as a Functional Consultant, delivering projects in CRM domain

- Knowledge of and extensive experience with Salesforce.com Sales cloud, Service Cloud, Marketing Cloud, Communities, mobility solutions etc. (Candidates with relevant Salesforce certifications are preferred)

- Strong understanding of Sales processes like Sales Planning, Quota Setting, Sales Forecasting, Opportunity Pipeline, Territory Planning, Sales Commissions, Quoting

- Familiarity with Marketing processes like Campaigns and Lead management

- Experience in areas of Customer Service automation

- Candidates with experience in CPQ implementations (Product Configurations, Complex Pricing, Quote Management) are highly preferred.

- Experience with CPQ implementations involving Salesforce CPQ, Apttus, Big Machines, Callidus etc. Will be an added advantage.

- Able to operate in Agile development methodology

- Excellent communication (written and oral) and interpersonal skills, ability to communicate effectively with both a technical audience and business users

- MBA is MANDATORY