Sales Process Manager - Telecom

Role purpose :

The Sales Program Manager has the following responsibilities :

- Supporting roll-out of incentive schemes for channel partners

- Responsible for customer and channel issue resolution

Key accountabilities and decision ownership :

- To support the roll-out of incentive schemes for channel partners across channels - distribution, direct sales, retail etc.

- To execute the incentive schemes designed by individual channels with support from the sales head

- To be responsible for resolution of all channel partner and customer issues across channels

Strategic :

- Finalize roll-out plan for incentive schemes for channel partners

- Develop plan for resolving customer and channel partner queries and issues within recommended TAT

Operational :

- Liaison with different channel heads in resolving customer and channel partner issues

- Ensure incentive schemes for channel partners are rolled out effectively

- Track outcomes of various incentive schemes

- Provide inputs to channel heads in developing effectiveness of various incentive schemes

- Provide feedback from channel partners and share with channel teams

Developmental :

- Provide inputs to the SPM on training of channel partners on various incentive schemes

- Identify training gaps for channel sales force arising from customer and channel partners- issues

Key performance indicators :

- Ensure roll-out of all incentive schemes across channels

- Effective resolution of all customer and channel partner queries

- Ensure customer satisfaction

- Build and develop the sales capability of the organization (based on understanding of best practices)

- Identify training gaps for sales force based on customer/channel partner issues