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27/09 Radhika Bhaskaran
Consultant - Banking at Michael Page International

Views:1401 Applications:16 Rec. Actions:Recruiter Actions:9

Sales Manager - In-Bound Call Centre (9-12 yrs)

Mumbai Job Code: 115009

In-bound Sales Manager


- Report directly to Regional (APAC) Director

- Complete responsibility for 20+ member team

About Our Client

The In-bound Sales Contact Centre set-up for a leading Global Firm

Job Description

Reporting to an Regional (APAC) In-bound sales director and the India Country Manager, you will lead a team of 20+ agents to ensure efficient response to all marketing inquiries, in a manner that ensures that the team expertly cross-sells across the portfolio of products to achieve daily, weekly & monthly sales &/or revenue targets. Primary duties include:

- Recruiting and training multi-product sales experts

- Ensuring team compliance with call-standards & processes

- Ensuring team is kept up to date on all business, systems & product developments

- Achieving Monthly, Quarterly and Annual revenue & deal targets for all products

- Ensuring that all commissions computations are accurate and processed timely

- Carrying out continuous call monitoring & coaching through recorded calls

- Pro actively seeking out sales and business development opportunities

- Working to ensure sales leads are optimized and revenue maximized

- Driving a high energy, enjoyable and rewarding working environment

The Successful Applicant

You will have 8-10 years of sales management experience (preferably B2B) in a contact-centre/BPO set-up with at least 3 years’ of leadership experience; having led a team upwards of 20 Agents. Experience in managing transformation projects, using call centre technology and managing sales reports is a must. Strong Computer, Communication and presentation skills are required.

What's On Offer

An opportunity to lead a large team in a growing MNC set-up, that offers great pay and prospects

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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