Sales Head - Hospitality

Job Summary:

- The role holder has to provide leadership and direction to the specific business operations. To be responsible for the P&L of the business vertical.

Job Description/Key Deliverables:

- Profit Centre Management

- To build a new team in the launch of new business initiative.

- To manage all functional deliverables with respect to Sales & Operational Efficiencies- including Fleet management, Subscriber management & Franchise Management

- Establish enduring relationships with Customers - corporate & retail and enable a high degree of Visibility and credibility for the brand. Ensure adherence to Customer service policy so as to ensure high satisfaction from the fleet services

- To set up processes and systems to enhance operational efficiencies including development of relevant MIS. Ensure fleet quality by regular technical & non technical quality audit.

- Establish Service Level Agreements which would include-Standards to ensure car quality & service delivery as laid down in the company policies.

- To establish a Vendor empanelment process , training & orientation plan for Vendors & Drivers as per the deployment specifications for the city & ensure effective implementation, also periodic refresher training, Corrective Training

- To continuously have a bench of new vendors & Drivers through Feet on Street activities and events like road shows and vendor meets.

- To grow business in the city by adding more cars and new consumers

- To manage staffing, performance management and retention strategies for employee in the team.

- Liaison with Govt. and other relevant agencies for smooth functioning of the business

Knowledge, Skills, Abilities required to successfully perform the job:

- To have handled sales and large scale operations in the FMCG, Insurance, Banking, Service Industry, Car rental, Fleet, Courier,logistics, Taxi business or similar businesses.

- Entrepreneurial drive

- Experience in leading multifunctional teams.

- Market savvy, good commercial acumen with good PR & communication skills

- Should have experience as a Profit Centre Head or Senior Level position with a mid-sized operation

- Should be able to work effectively on profitability, cost effectiveness & scalable business operation

- Ability to handle government agencies and unions

Kanchan
7506418755