Sales Development Representative - B2B SaaS

Sales Development Representative

About Us :

- Customer experience is the new battleground. In today's world, competition is fierce and innovation is inevitable. Whether it's software, air travel, food delivery, or any product/service, all customers demand the highest level of experience.

- If an issue arises and a customer can't solve it immediately, they're already thinking about what new startup they can use instead, what other airlines they can take, or which app they can get a meal from. Consistent innovation breeds high expectations and many details for companies to manage. Supporting customers at scale in this environment is becoming impossible.

- Until AptEdge. The founders of AptEdge experienced the pain, first hand, of trying to manage issue trends and solving customer issues quickly, as their companies grew and expanded their offerings. They knew there was a better way to do it, and thus AptEdge was born.

- Via artificial intelligence and machine learning, AptEdge allows customer support teams to solve issues faster, proactively identify trends before complaints arise on social media, and use analytics to truly understand their customers' journeys.

- Our vision is a world where best-in-class customer support is a standard, not desired. We're looking for individuals to join us and help tackle this $500Bn+ problem that every company, B2B or B2C, faces today.

About the Role :

- We are looking for a Sales Development Representative. This role as a Sales Development Representative is targeted towards high energy, personable critical thinkers. If you enjoy working with people, solving complex problems, and helping make the lives of others easier, this is an excellent opportunity to facilitate rapid career growth into the world of technology sales.

- You'll be working directly with some of the best and most successful individuals in Silicon Valley, reporting directly to the VP of Sales who will personally train and mentor you, with an expedited track to Account Executive.

- Strong organizational skills, a fierce work ethic, and excellent communication skills are required.

- A college degree, prior lead generation or sales prospecting experience, and experience with tools such as ZoomInfo, Outreach, and Salesforce will stand out in applications.

- AptEdge believes in trusting our employees and enabling them to be the best versions of themselves that they can be. With this in mind, we fully support an entirely remote work environment, invest in the best technologies, and provide best-in-class benefits to enable your success and high quality of life.

- We believe in a better way to conduct customer support, and know our team is what will enable that, so it's our job to support you the best we can - both in the work setting, and outside of it.

About You :

- Create new business opportunities for the AptEdge platform

- Research and build new and existing accounts (Such as adding contacts, contact information, and company information to Salesforce)

- Evangelize the AptEdge platform via calling and email campaigns to targeted individuals

- Help create and prioritize strategic accounts and contacts for focus

- Consistently speak with high level executives in target accounts to facilitate further conversation surrounding their initiatives and pain points

- Consistently achieve a monthly quota of qualified opportunities

- Stellar written and verbal communications skills

- Excellent problem solving and critical thinking capabilities

- Strong work ethic and desire for personal growth and success

- Ability to work in a fast-paced environment

- Team-oriented mindset

- Excellent time management and organizational skills

- Ability to see the root of a problem i.e. what impact a customer's problem has on their business, and to uncover it with strategic questions

- Ability to connect the dots of how a product features can lead to an impact that solves a customer's problem

You are a great culture fit because you are :

- Passionate about Sales leadership in a new industry

- Interested in joining a founding team

- A clear communicator and collaborator

- A great team player

- Favor execution over just planning

Bonus points for :

- Worked at early stage B2B SaaS software companies as a Sales leader

- Developed and owned Sales Resources (ie. Objection Handling)

- Driven successful vendor partnerships to land new accounts & drive revenue

- Experience with product messaging, positioning, and ROI analysis

- Experience in competitive market analysis

Perks :

- Medical, Dental, Vision, and 401k

- Commuter benefits