Sagility - Deputy Manager - Learning & Development

Mandatory Skills: Ideal candidature would be 8+ YEARS OVERALL EXPERIENCE WITH MIN 6+ years' experience in in behavioural and leadership training. Well versed as a development practitioner with experience in coaching, mentoring, and delivering talent development projects to fulfil business needs.

ODPM Goals, Objectives, Role & Responsibility

As a Strategic Thinker:

- Develops, supports, and drives strategic objectives of the ODPM management on behalf of multiple business units and in alignment with enterprise goals.

- Forms effective partnerships with various work groups, business unit leadership, and corporate support functions to understand and address location -specific ODPM requirements.

- Ensures development and execution location and site-level long-term ODPM goals and objectives.

- Develops, communicates, and continuously assesses position requirements for direct reports; coaches' colleagues to improve individual and team performance against established metrics.

- Develop, implement, and facilitate training programs (Behavioral and Leadership) for target audience

- Drive leadership and talent development in Shared Services across organization through effective governance and resource management

- Works effectively within a team-based environment and maintains good internal and external client relationships.

As a Partner with Clients/Stakeholders:

Investor Satisfaction:

- Prepare, implement, track, and do gap analysis & CAPA of all training related metrics including budgets

- Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets

Customer Satisfaction:

- Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans

- Serve as an effective business partner, supporting the development, implementation, and delivery of Learning Solutions

- Develop, implement, and facilitate training programs (Behavioral and Leadership) for target audience

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects

- Ensure regular and effective stakeholder interactions

- Drive leadership and talent development in Shared Services across organization through effective governance and resource management

Employee Satisfaction:

- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including coaching

- Ensure development of the second level of leadership

- Help team members to set SMART Goals/KPIs, provide weekly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs

- Coach/mentor and upskill the team to ensure that they can provide excellent training and OD interventions

- Contribute and drive key organizational initiatives.

As a Partner in Driving Results:

- Develop/Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness

- Implement Performance management tools and techniques

- Identify skill and knowledge requirements for Processes through TNIs

- Actively pursue self-improvement opportunities through on the job processes

- Conduct monthly, quarterly, and annual performance reviews in the process sessions at all levels.

A. Knowledge Management Critical Skill Components:

A. Knowledge Management

- Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management

- Good understanding of business & its functionalities in general and service industry

- In-depth Knowledge of Leadership Development & Behavioral Concepts

- Deep Instructional design knowledge to design and develop content using Articulate and other content development tools

- Excellent analytical skill and knowledge of related tools will be preferred

- Knowledge of LMS, learning tools and virtual collaboration tools essential

B. Skills

- Excellent facilitation, coaching (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels.

- Proven client relationship and consulting skills

- Strong analytical skill with the ability to generate, analyze and present data in a meaningful way

- Excellent Interpersonal skills and expert in leading teams across locations

- Proven ability to analyze client needs and agree on client specifications for learning content/materials

- Knowledge of LMS, learning tools and virtual collaboration tools essential

- Ability to handle and deliver many and diverse projects and tasks including partnering with external entities (as required)

- Excellent listening, oral, and written communication skills.

- Independently interact with leaders across functions to design and deliver solution

- 6 to 8 years proven success as an internal/external trainer in behavioral/managerial training and development practitioner with experience in coaching, mentoring, and delivering talent development projects to fulfil business needs.

- Understanding of training processes and practices for adult learners.

- Need to have a proven track record of handling teams.

- Experience in benchmarking HRD best practices

- Deep understanding of the Healthcare BPM specially Provider Business will be preferred