SADA - Senior Specialist - People Operations

Sr People Operations Specialist

Job description

Required Qualifications:

Employee Relations:

- Investigate and resolve employee concerns/complaints as needed. Represent the organization at personnel-related investigations; Resolve labor disputes and grievances

- Assist managers in the following protocol for all employee relation issues, including disciplinary action, investigations, and terminations

Employee Benefits:

- Manage, administer, and process all employee benefit programs and leaves

- Review, evaluate, and propose new employee benefit programs that are current, competitive, and in compliance with legal requirements

Human Resources Initiatives:

- Provide oversight and direction for high-level Human Resources initiatives: strategic alignment with company goals and mission including overall workforce scaling

- Drive and deliver innovative PO initiatives for all employees

- Administer immigration case management, and assess needs as related to Human Resources functions and processes

- Work with the payroll team to ensure timely processing of all payroll changes (salary, title, department, etc.)

- Own the day-to-day activities of our People Operations systems and platforms; develop and execute processes to maintain data integrity across multiple company-wide systems

- Design and implement user-friendly processes, policies, guidelines, and documentation, and troubleshoot issues with our employees

- Define and manage relevant people policies and procedures in accordance with the local laws to ensure that we provide a safe and productive environment for people.

- Manage and develop direct reports within the department

- Identify and improve any inconsistent gaps related to human resources functions

Culture:

- Provide exceptional customer service when assisting all internal employees, as well as external vendors

- Support and implement SADA India's culture and values

Required Credentials:

- A relevant degree in business, human resources, or a similar area will be needed for this role.

- Experience in the legal background would be a desirable qualification

- Proficiency in Hindi (fluent in conversation) is a must

Required Qualifications:

- 10 years of experience in the Human Resources field

- Prior experience with developing and maintaining benefits programs for employees

- Prior experience with handling employee relations issues/concerns including investigations and resolutions

- Previous experience with establishing processes and other day-to-day operations related to Human Resources

- Prior experience with scaling the workforce (of an organization) due to growth with regard to Human Resources initiatives

- Proven ability to measure the impact of Human Resources initiatives and use data and metrics to make recommendations

- Strong proficiency in working in a fast-paced environment and meeting continuous deadlines

- Demonstrated ability to influence all levels of leaders and execute in an employee-centric manner

- Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations

- Excellent written and oral communication skills

- Detail-oriented and excellent organizational skills

- Excellent communication skills with the ability to work in a team environment

- Ability to provide top-notch customer service (our employees are our customers)

Human Resources certifications:

- Previous experience with Keka, Zoho,Paylocity, Netsuite, and Greenhouse is a plus

- Experience with integration of benefits following mergers and acquisitions preferred

- Previous management experience preferred