s Regional Customer Service Manager - Bank

Regional Customer Service Manager - Bank

This is regarding opening with a leading pvt Bank as a Regional Customer Service Manager

Designation: Regional Customer Service Manager

Experience: 7+ years of work experience in Customer serving with a leading bank or NBFC

NOTE: Should have team handling experience

Location: Pune

Job Role:

- Assembling a group of about 6 -7 customer service representatives to handle client inquiries and grievances about all retail asset products

- Handle complaints and service requests, those from channel partners (Privy, RL, Wealth, and Contact Center), and make sure they are resolved within the TAT. Promote digital adoption for all clients using retail assets.

- Completely close-looping complaints and detractor input, then incorporating improvements.

- Process alterations and business process reengineering are used to improve customer satisfaction and process efficiency.

- The quality of service requests and their resolutions as provided to clients will be observed. Evaluation of the team's performance each month, with comments and remedial action to be performed if any errors are found. Assistance for the team in meeting their individual KRAs.

If this excites you kindly call me on 9924777720