Rupeek - Program Manager/Senior Program Manager

ABOUT RUPEEK :

- Rupeek is a Bengaluru based leading fintech start-up. Started as an asset-backed online lending platform, Rupeek is aiming to disrupt the traditional brick and mortar lending models. Since our public launch in 2015, we- ve cemented our position as the No.1 fintech startup in the consumer lending space.

- We are Series-E funded, backed by top-tier investors such as Sequoia Capital, Accel Partners and other marquee investors. We are using the scale of the web and advances in computing, big data, machine learning and mobile to bring transformative financial innovation to the market.

Define the Role :

- Lead cross functional initiatives & process implementation required to improve customer experience as the company scales up

- Develop programs, roadmaps and process improvements initiatives to eliminate the identified root cause to drive improvement in customer experience metrics such as NPS

- Systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered

- Continually collaborate with multiple departments including Customer Support Operations, Back Office, Tech & Engineering to monitor existing initiatives as well as implement new ones