Your Role : - To develop and update customer service policies and process as per the convenience of Sales and customers - Manage multi-region opportunities by building and managing projects - Manage and monitor the supervisors, team leaders, executives and sub agents to excel efficiency and drive service and sales - Build and maintain a positive working environment that attracts and retains high quality staff - Reviewing the Performance, identifying training needs to increase NPS and FCR - Tactical emphasis on Enhancing relationship value within deptt. - Workforce Planning, maintaining service levels, Quality Management &amp; Recruitment Skills : - Expert in setting and managing contact centre and outsourced vendor - People management skill i.e should have managed team of 250+ at least - Involved in hiring and recruitment - Driving inbound customer service &amp; outbound - Planning, budgeting, and organizing customer service programs to achieve pre-defined goals Persona : - Minimum 10+ years of experience Call centre operations of which at least 3 yrs in a leadership position managing large teams of 250+. - Experience in Banking / financial services/ NBFC mandatory. - Enterprising leader with a strong record of contributions in streamlining customer operations, invigorating businesses, heightening productivity, systems &amp; procedures, targeting assignments in Client Experience.

Bangalore

Rupeek - Head - Call Center 

Rupeek - Head - Call Center  ,Job Description for Rupeek - Head - Call Center  in Rupeek in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Rupeek - Head - Call Center  in Rupeek in  Bangalore for (10-15) years of experience. Apply Now!