Title : Cluster Training Manager

Department : Human Resources

Immediate Supervisor : GM-HR

OBJECTIVE :

- The Cluster Training Manager Training is expected to implement the Annual Training Plan across the Group.

- He/She is responsible to Carry out skill Gap Analysis by development of Skill Mapping format for identifying next phase of training needs.

- He is also responsible for Capacity Building, Developing Training Plan and Training Calendar and its implementation across the Group through designing of Training Modules and continuous supply of training content.

PRINCIPAL ACCOUNTABILITY :

- Responsible for coordinating initiatives in Training and Development & General Administration

- Ensure efficient design and delivery of all Training policies and ensure they are in line with industry practices

- Monitor and support the senior management in implementation of all the Training related activities

- Interaction with employees, strategic meeting and communication to them as per the needs

- Identification of Training and Developmental needs of employees and organize the same with the help of external and internal sources and monitor the effectiveness of training.

- Manage talent related processes to promote growth from within.

- Manage the process of all new employee contracts for both contractual and regular positions

- Establish a strategic relationship with senior management, operations and support departments to ensure effective management of HR advice and support in recruitment, training, performance management and career & succession planning

- Implementation of Training development plans (as per the HRD philosophy and plans)

- The incumbent is expected to manage end to end L&D operations for the Group & will be working closely with the senior leadership and business heads in designing & executing developmental plans for the employees.

- Complete Ownership of the learning and development framework through creation, documentation, content development, execution and metrics assessment.

- Collaborating with business stakeholders in designing and delivering training for the employees across levels.

- Setting up the various discussions within the organization to identify the training needs and drive cultural change and engagement initiatives. Define succession planning with business heads.

- Independently designing and executing processes in the L&D function including processes and flow of the L&D function and how it is going to contribute to business results.

- Consolidate the Behavioral IDP, any other Behavioral skills TNI requirements and identify number of employees, number of programs and number of batches. Conduct the training program as per scheduled L&D calendar.

- Review and monitor learning effectiveness of participants and do continuous improvement.

- Track program effectiveness on content, program, faculty and give feedback to different stake holders team for further improvements.

- Arrange, facilitate for external training programs and Maintain Database / Directory/ Calendar of external training institutes/ faculty / programs. Monitor and ensure back end management for L&D section and MIS.

- Ensure execution on Talent development & Competency mapping interventions and middle managers and above

- Build and maintain Process Knowledge Tests (PKT) for each of the areas.

- Identify cross-training opportunities along with the operations team and own and drive a structure to execute and implement them.

- Own the onboarding process for new hire mandatory training, orientation sessions and on-the-job training partnerships.

- Conduct Train the Trainer (TTT) and create certified trainers in all sub-processes of the business.

- Responsible for all Employee Engagement , Employee Retention and Motivation.

- Enable self-service through education and instruction on the available tools like HRMS etc.

- Responsible for development and implementation of Online Training Modules and Training content.

- Partner with other HR team members to produce periodic internal publications.

- Execution and Monitoring of all Internship and Management Trainee Programs.

- Conduct Role based TNI basis Behavioral & Technical Competency Dictionary , nomination, Effectiveness measurement to build future capability

- Facilitate Multi Skilling Initiatives ( Intra / Cross Functional ) for personal development / growth

- Track and understand the latest trends in L&D and implement best practices depending on the feasibility.

- Facilitate the Business Function(s) to improve People Productivity by Capability Building / Job Evaluation

- Coordinating Developmental committee meetings and work on the decisions of the committee .

- Monitoring the Guest feedback and the HODs feedback and plan corrective training modules based on it .

- Visiting the units on monthly basis and conducting necessary training programs for the unit employees based on the inputs from the RM / HR of the unit .