About Routematic: - About 6 million Indians commute daily from home to work and back, spending USD 4.5B annually. 45% of this spend is financed by the employer through the employee transportation service that they offer. - Since 2015, Routematic by Nivaata Systems has been the preferred solution for India Inc. for their employee transport operations. Routematic aggregates fleet from fleet operators and enables these vehicles with technology to create a - technology integrated fleet- offering for the daily commute of employees. - As the market leader in this industry we are continuously innovating to establish a dominant position in a highly unorganized and fragmented market. At Routematic we believe in creating technology for the future and this is reflected in the 7 patents we have. We are a venture funded, Bangalore based company, with pan-India operations and offices in Bangalore, Pune and Gurgaon. The founding team at Routematic is drawn from premier institutions like ISB, IISc and IIM with over 50 years of collective experience. Visit us at www.routematic.com to know more about us. Job Description : - Customer Success function is critical to driving adoption. We will not be successful unless our customers are receiving massive value from our product. - The Customer Success function at Routematic is responsible for account onboarding and maintenance, fleet operations design for service delivery, providing a consulting touch to the end customer and upselling to the accounts. - The Customer Success Program manager heads the customer engagement and program management for the entire west region in India. - He/she is responsible for leading all the programs in west region establishing strong customer relationships, ensuring high quality customer experience, promoting adoption and executing flawless service delivery to achieve high CSAT and loyalty. Responsibilities : - Overall responsibility of accounts in the region. - Drive successful product implementation and post implementation adoption - Business Analysis / End to end data analysis for insight generation - Provide leadership to the entire Customer Success team. - Build change management expertise within the team - Drive Routematic post implementation customer adoption and client engagement including fleet - Build strong customer relationships with key stakeholders and handle escalations. - Create a framework to deliver continuous value to the customer during BAU and create a strong customer referral network. - Program management for new and existing accounts. - Hiring for key roles within the team. Candidate Profile : Experience : 1. 5 - 10 years of experience (If MBA/BTech from Tier 1 institute, less experience can be considered). 2. 2-3 years as client engagement manager in IT company (Preferably in B2B IT product company). 3. 2 - 3 years of experience as individual contributor in customer facing roles. 4. Should have handled team. 5. Excellent excel skills. 6. Excellent verbal & presentation skills. 7. Strong written communication skills. Education : 1. MBA and/or BE/B. Tech or equivalent. (Tier 1 institute preferred)

Pune

Routematic - Program Manager - Consulting - Customer Success Function - IIT/NIT/IIM/ISB/MDI/FMS 

Routematic - Program Manager - Consulting - Customer Success Function - IIT/NIT/IIM/ISB/MDI/FMS  ,Job Description for Routematic - Program Manager - Consulting - Customer Success Function - IIT/NIT/IIM/ISB/MDI/FMS  in Routematic in  Pune for (3-10) years of experience. Apply Now!

Job Description for Routematic - Program Manager - Consulting - Customer Success Function - IIT/NIT/IIM/ISB/MDI/FMS  in Routematic in  Pune for (3-10) years of experience. Apply Now!