Robotic Process Automation Analyst - Investment Bank

We are hiring for leader in banking

Job Description

Description :

Key Responsibilities :

- Schedule, administer and monitor robots in the operational environment

- Serve as Point of Contact for RPA Global Support, get heavily involved in rapid recovery of RPA solutions during production outages, and communicate accordingly to impacted customers.

- Perform root cause analysis and identify solutions to prevent reoccurrences of incidents.

- Participate to support documentation creation, update and sharing.

- Participates and ensure adherence to incident, problem, and change management processes.

- Participate to the continuous improvement of the platform monitoring and production processes.

- Understand and remain fully aware of the business processes automated on the production platform.

- Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives are met.

- Participate to maintain effective relationships with core and extended program team members, peers, senior stakeholders and business managers.

Specific skills required :

- Experience in supporting or developing RPA Solution (BluePrism would be a distinct advantage).

- A strong application/user support background with client facing internet and back office applications.

- Strong knowledge on ITIL

- Excellent communication skills with the ability to present technical concepts to a non-technical audience.

Soft Skills/Experience required:

- Hard worker

- Willingness to learn complex applications and unique data

- Excellent oral, written and interpersonal skills

- Time management skills

Qualifications

Experience : Overall 2-4 years & BluePrism 1+ years

Education:

Educational Qualifications: Bachelor of Computer Science, Information systems, Information Technology or related disciplines.

Preferred Certifications / Affiliations - ITIL Certifications