RingCentral - Product Owner

Product Owner (Candidates only from Tier I / Tier II institutes)

Exp - 5 - 10 Years 

About RingCentral:

RingCentral, Inc. is an American publicly traded provider of cloud-based communications and collaboration solutions for businesses.

RingCentral offers three key products in its portfolio including RingCentral Office, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and a cloud phone system, Glip- the company's free video meetings solution with team messaging that enables Smart Video Meetings-, and RingCentral cloud Contact Center solutions

RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral has acquired 5 organizations. Their most recent acquisition was Kindite on Mar 22, 2021.

Why RingCentral?

1. Global Market leader in Cloud Telephony with strong presence in overall Unified Communications (Telephony, Video conferencing and Messaging) space. This is an opportunity to innovate at scale and create a meaningful impact on billions of lives.

2. Exclusive partnership with Avaya, Alcatel-Lucent and Atos gives exclusive access to ~200M enterprise phone customers who will likely move to cloud phones over the coming years, setting path for rapid growth for RingCentral. Every employee is a stakeholder in the company and the rapid growth trajectory provides a good wealth creation opportunity.

3. Hyper Scale Problems: Communication technology by its nature has the largest scale of any businesses out there - much larger than social media, e-commerce or anything else. An extremely large scale, very low latency needs and a very high uptime (99.999% or better) need provides an opportunity to solve very complex problems and push the boundaries.

4. A publicly traded sizeable company with a long track record provides a good stable environment while still being growth focussed.

5. We are just laying the foundation of 2 of the largest innovation hubs for RingCentral (Bangalore and Gurgaon to start with) in the world. You have an opportunity to be a founding member and shape the future.

6. Hustle of a 0-1 journey of entering a new country; rigor of one of the largest scales in the world and of a publicly traded company provides the best of both worlds.

7. Pure play software company: Only thing we build and sell is software: Cloud Telephony, Video and Audio conferencing, Messaging and Cloud Contact Center. As a software builder, you own the business.

Great employees and customers centric culture.

https://www.ringcentral.com/us/en/blog/employees-know-best-ringcentral-ranks-18-on-glassdoors-2021-best-places-to-work-list/

https://www.comparably.com/companies/ringcentral/employer-brand

https://www.businesswire.com/news/home/20200427005117/en/RingCentral-Recognized-by-San-Francisco-Business-Times-and-Silicon-Valley-Business-Journal-as-Best-Place-to-Work-San-Francisco-Bay-Area

https://www.ringcentral.com/us/en/blog/ringcentral-manila-named-asias-best-company-to-work-for/

Led by a well-known, innovative and seasoned technology leader in India: https://www.linkedin.com/in/anilgoel1/?originalSubdomain=in

https://www.businesswire.com/news/home/20210504006255/en/RingCentral-Announces-First-Quarter-2021-Results

Few more awards in recent times.

#1 Best Engineering Team: https://www.comparably.com/blog/best-engineering-teams-2021/

#2 Best Sales team https://www.comparably.com/blog/best-sales-teams-2021/

#4 Best Marketing Team https://www.comparably.com/blog/best-marketing-teams-2021/

#6 Best Product & Design Team https://www.comparably.com/blog/best-productdesign-teams-2021/

#8 Best HR Team https://www.comparably.com/blog/best-hr-teams-2021/

Job Profile:

Our Contact Center department is growing rapidly, and we are looking for a new colleague - Product Owner who is familiar with the principles of building Call Center solutions.

The Contact Center team creates a brand new modern omnichannel solution on the Global market that will combine all existing ways of interaction between companies and a client - from classic telephony calls to digital messaging channels - WhatsApp, Facebook, Twitter, email, SMS, etc. We create a product that helps companies to be closer to their customers and respond to their requests as quickly and efficiently as possible.

This position assumes close work with development teams, RnD department. A successful candidate will be required to collect and work out the requirements for projects within the existing product line, managing the development teams from the product side, and track implementation accordingly.

Responsibilities : 

As a Product Owner in a Scrum-based server telecommunications software development process, you will be responsible for:

 - Identify, work through, and prioritize requirements for new product features.

 - Wrap up requirements in User Stories and technical tasks organized in a ranked list (product backlog). 

- Creating Acceptance Criteria and validating the result on Sprint demos. 

- Managing the sprint's scope.

 - Managing the upcoming release's scopes. 

- Promptly resolving all the issues related to the clarification and adaptation of requirements. 

- Continuously and proactively interact with internal and external stakeholders as well as with different development teams when working with requirements and dependencies.

Requirements: 

- At least 3 years of working experience in a Product Owner role. 

- Should have worked in some projects related to the development of complex software systems. 

- Experience in working with a Scrum team in a large multi-team organization.

 - Excellent analytical & communication skills. 

- Ability to quickly find and assimilate new information. 

- Excellent presentation skills, ability to effectively convey information verbally and graphically. 

- Upper-intermediate spoken and written English (we have constant communication with teams and stakeholders all over the World).

 - Excellent understanding of software development processes for server-based services. 

- An understanding of the principles and practical experience of building and operating Call Center solutions (IVR, ACD, Queues, etc) will be a plus.