Wellness Program Manager Spark is RIA's wellness program which aims to achieve these objectives by building a health driven ecosystem using technology and the right set of partners. Partnerships at Spark are divided into 2 parts : Strategic Partnerships : These help us provide health and wellness services to our users Affiliate/Reward Partnerships : These allow us to incentivize our users for taking care of their health We are looking for someone who can take and end ownership of building partnerships for the entire Spark ecosystem, across both categories of partners. Responsibilities : - Develop ecosystem partnership program for Spark - Identify the nature of the partnerships to be driven for each of the Spark programs; this will be on the back of understanding Spark program - Develop the partnership models for these programs by understanding : a. What is the nature of the engagement b. What is the expected customer journey c. What is the expectation on data management d. What should be the commercial arrangement - Shortlist and evaluate key partners to work with. - Launch partnership with the ecosystem partners - Drive the negotiation with the partner across - Commercial arrangement between Spark and the partner - Terms of redemption of rewards (for reward partners) through a partnership that benefits our end users - Rights (general or exclusivity in case of special program design) - Use of data by Spark and the Partner - Work with the Spark Product manager for integrating the partner in the Spark program - Manage the partner go-live activities - Have the documentation ready for the integration of services from a partner. - Be the point of contact between the partner and Spark teams on continuous issue handling - Growing the partnership - Set up a review mechanism to manage the partnership performance - Ongoing performance monitoring for each partner based on predefined KPIs - Track the business metrics and do cost analysis for all the partnerships individually. - Drive utilization of the partnership offer; while working with the internal Spark, Company marketing/CX teams, and Partner teams - Engage with the customers (if needed) to understand the performance of the partnership, while keeping in mind the overall Spark objectives : a. What is working/what is not b. What will help drive utilization c. What do the customers value vs not - Resolve any customer concerns regarding specific partner benefits - Work with the internal Customer Service Support teams - Act as interface between the internal customer support teams and partner support teams - Manage key customer metrics - Maintain overall relationship with partners across different levels of the Partner organization - Continuous improvement of the Spark program - Support the Spark design team in building the program by providing inputs from a partner perspective - Suggest new features/enhancement that can be done on the Program - Evaluate new partnership opportunities as per program requirements - Develop a process to re-evaluate the partnership model specifics or the full partner inclusion Required Skills/Experience : - 5 years track record of successfully managing key/strategic relationships - Ability to engage with business owners and decision-makers, experience with 'C' level engagement - Excellent communication and relationship-building skills, with the ability to communicate effectively at all levels. - A team player who can gain the support, confidence and commitment of internal and external stakeholders - Having a strong product/solution orientation and ability to work with internal product and engineering teams. - Bias towards action - Attention to detail and the ability to manage multiple competing priorities simultaneously with minimal supervision

Delhi NCR

Gurgaon/Gurugram

Others

RIA Insurance - Manager - Wellness Program 

RIA Insurance - Manager - Wellness Program  ,Job Description for RIA Insurance - Manager - Wellness Program  in Ria Insurance in  Delhi NCR Gurgaon/Gurugram Others for (5-8) years of experience. Apply Now!

Job Description for RIA Insurance - Manager - Wellness Program  in Ria Insurance in  Delhi NCR Gurgaon/Gurugram Others for (5-8) years of experience. Apply Now!