Manager - Human Resources About Us: We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs. Problem we are solving: In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction. About The Role: - The Manager - Human Resources is responsible for overall management and development of all HR aspects including but not limited to Talent Management, management of the HR department, writing and delivery of HR strategy, company policy and procedure, compensation and benefits positioning, employee relations & engagement, learning and development and HR statutory compliance. - The role will cover all aspects of HR from hire till retire. This role originates and leads HR practices and objectives that will provide an employee-oriented high performance culture that emphasizes quality, productivity, goal attainment and empowerment. - The role will be responsible for all aspects of HR for the company working closely with cross functional colleagues to ensure all HR duties are undertaken in accordance with employment law, company policy and ensuring any risk to the business is minimized. Role And Responsibilities: - Develop and implement company HR initiatives. Align HR strategy to business objectives and company-wide HR initiatives. - Design and implement company policies that promote a healthy work environment. - Partner with managers to advise on all people, performance, compliance, HR policy and leadership related matters. - Develop compensation, R&R and benefits plans. - Support and suggest improvements to the entire recruitment process. - Discuss employees' career development paths with managers. - Monitor HR metrics (e.g., turnover rates and cost-per-hire). - Organize learning and development programs. - Ensure that the HR team addresses employees' requests and grievances in a timely manner. - Maintain HR procedures that comply with labor regulations. - Be responsible for all HR management and development (including policy/practices, discipline, grievance, mentoring, salary and conditions, employment contracts, training and development, talent management, succession planning, driving performance appraisals and any other HR related issues). - Regularly review the company's talent management processes within the business areas, including performance/potential management, resource planning and succession planning. - Monitor, measure and report on HR issues, opportunities and development plans and achievements within agreed formats and timescales - Update the company HR tool with timely, relevant forms, policies and procedures to ensure accessibility for employees at all times. - Highlight and help resolve any issues/challenges/employee relations within the office. Requirements: - Experience performing the duties outlined above in a similar role with experience of 6 plus years with an MBA Degree. - Subject matter expertise in resolving complex employee relations matters. - Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis,, diversity, performance management, and employment laws. - Excellent communication abilities - Leadership skills - Ability to foster healthy employee relations - Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. - Excellent time management skills with a proven ability to meet deadlines. - Strong analytical and problem-solving skills. - Proficiency with Microsoft Office Suite, G Suite or related software Location: Smartworks Corporate Park, Sector 125, Noida, Uttar Pradesh - 201303 NOTE: This is a strictly work from Office opportunity. (Monday to Friday) Life at Rezo.AI: - We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings. - A highly inclusive work culture that promotes a relaxed, creative, and productive environment. - Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance. - Go on company-sponsored offsites, and blow off steam with your work buddies. Perks & Benefits: Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves) Why Us? We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Noida

Greater Noida

Delhi NCR

Delhi

Ghaziabad

Faridabad

Gurgaon/Gurugram

Rezo.AI - Manager - Human Resources 

Rezo.AI - Manager - Human Resources  ,Job Description for Rezo.AI - Manager - Human Resources  in Rezo.ai in  Noida Greater Noida Delhi NCR Delhi Ghaziabad Faridabad Gurgaon/Gurugram for (6-10) years of experience. Apply Now!

Job Description for Rezo.AI - Manager - Human Resources  in Rezo.ai in  Noida Greater Noida Delhi NCR Delhi Ghaziabad Faridabad Gurgaon/Gurugram for (6-10) years of experience. Apply Now!