Rezo.ai - Manager - Business Development

Business Development Manager

About Us:

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving:

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles & Responsibilities:

- To identify business opportunities by evaluating prospects and their position in the industry; researching and analyzing sales options.

- Experience in SaaS sales is the process of selling a company's web-based software to clients.

- Sell products by establishing contact and developing relationships with prospects; recommending solutions.

- To Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

- Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

- Create frequent reviews and reports with sales and financial data

- Participate on behalf of the company in exhibitions or conferences

- Negotiate/close deals and handle complaints or objections

- Prepares reports by collecting, analyzing, and summarizing information.

- Contributes to team effort by accomplishing related results as needed