Reward360 - Manager - Partnerships & Alliances - Merchant Support Vertical

Reward360 Global Services Pvt Ltd is Indias premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program.Our Technology, Marketing, Alliances, Business, Product, and Operations teams work in collaboration to create and deliver the most successful loyalty programs in India today.

With over 2000+ retail alliances in India and access to over 10 million rewards globally, gives us the edge to be one of the most exciting and growing loyalty companies in Asia.The only constant in todays difficult and dynamic market is 'change' . Our team is dedicated to using behavioral patterns of customers combined with cutting edge technology to take complex problems that enterprises face today and simplify them. This helps make our programs more relevant and puts the customer on the path of true loyalty.Over 100+ dedicated team members work in collaboration to create world-class loyalty products out of our Corporate Office, R&D Lab, and Operation Hubs.

Role:

- To support all the partners onboarded for Programs across India for POS Integration, LMS Widget Interface, Training of Cashiers and Key Stakeholders and Testing.

What You Will Do:

- Interact with the IT & Operations of brand partners to provide technical support

- Understand the POS & EDC systems and processes used by the brand partner

- Work with internal Tech teams to provide the required solutions

- Ensures that there is smooth functioning and provide resolution to the partners

- Organize for discussions with relevant stakeholders

- Complete the required tasks within stipulated timelines

- Provide support whenever required for the brand partners

What we need:

- Good understanding of POS and EDC systems

- Knows how digital payments & settlements work

- Good communication skills spoken and written

- A team player who can collaborate with cross functional teams and work on projects

- Ability to work in a fast-paced, demanding and accountability-oriented environment

Required Candidate profile:

- A graduate in any discipline. Science will be an advantage

- Experience of > 3 years in a similar environment

- Preferably Male as the role requires travelling to airport in base location and across cities

- Fluency in English and Hindi / Local Language

- Effectively working on MS Office, CRM Tools, LinkedIn and using The Internet

Perks and Benefits:

- Competitive Salary, on the sport rewards, health insurance, learning and Development benefits.

- Immediate Joiners preferred. Candidates with less than 30 days of notice period will be considered for fast-track evaluation.