Revenue Assurance & Fraud Analyst - Telecom

Revenue Assurance and Fraud Analyst

Key Responsibilities:

- Perform the RA controls using the revenue assurance tool and identify leakages.

- Analyze relevant data and produce meaningful reports capturing root cause analysis of the issues identified, magnitude of the issue and the recommended solution for the same.

- Regularly monitor the fraud alarms, identify frauds and execute appropriate action to arrest the fraud.

- Create rules in the fraud management system to generate alarms for potential frauds.

- Identify the potential fraud risks and suggest appropriate controls for the same.

- This role will require interactions with most teams internal to the company at management and operational level. This includes but is not limited to teams within Switch, IN, Online Charging System Operations, Carrier, Quality, Network Operations Centre, IT Operations, IT Development, Marketing, Pricing and Propositions and Customer Service.

- Role holder will also need to coordinate technical support from the external suppliers of Fraud and RA tools.

- The role holder will analyze and propose process improvements wherever necessary to the line manager for management buy in.

- Validate new product implementations as part of the UAT.

- Validate the invoices received from MNOs.

- Perform dispute reconciliation arising from carrier billing settlement and provide appropriate recommendations.

- Perform proactive payment analysis to identify payment frauds and avoid chargeback losses.

- Work in shifts to provide 24X7 Fraud coverage.

- Work in both RA and FM activities.

Skills and Experience:

Qualifications: Education to a degree level or equivalent qualifications desirable but not essential.

Core Skills/Competencies:

- Extremely strong professional background in Telecoms

- Good working knowledge of revenue assurance processes within a MVNO/MNO business covering Retail, Wholesale and Interconnect revenue and cost streams and functional areas including but not limited to Switch, IN, Mediation,

- Rating and Billing, Suspense, Top-up and Opt-in and distributor commissions.

- Fraud Management working knowledge is an added advantage. Should be open to learn fraud scenarios/techniques and work in FM activities.

- Excellent data analytics and data manipulation/visualization skills. Experience of using MS SQL desirable as this the primary analytical software used by the wider team.

- Able to manipulate big data, interpret complex results and distil salient information to stakeholders of different levels.

- Accurately and clearly articulates concepts to internal and external stakeholders.

- Ability to plan and prioritizing own work without prompting and that of other team members to ensure material issues are dealt with on a timely basis.

- Strong cross-functional influencing skills, able to build and maintain effective relationships with key internal and external stakeholders within a rapidly evolving business environment.

- Strong written, verbal communication and presentation skills.

Role Key Performance Indicators:

- Fraud Losses and Fraud Losses Prevented

- Online Payments Conversion %

- Online Fraud to Sales and Chargeback to Transaction Ratios

- Revenue Loss Prevented

- Cost Avoided / Recovered