Retention Manager - Telecom

Retention Manager

Job Purpose :

To take ownership of improving and retaining suspended customers

Tasks and Responsibilities :

- To design and develop location retention strategy

- Formulate, monitor and be responsible for Retention Budgets

- Analyse Market Statistics, Reduce Churn

- Able to handle a Team of Retention Officers and Channel Partners

- Advance Computer Skills to manage Data Analysis

- To promote customer requirements

- Take leadership in measuring and enhancing customer satisfaction

- Ensure the regular follow up for renewal of accounts of customers by team

Skills :

- Good leadership skills and, ability to generate passion, commitment and motivation around himself

- Planning, evaluation & decision making skills

- Strong Communication skills

- Good Conflict resolution skills

- Interpersonal orientation skills

- Ability to manage stress

Graduation : B Com /MBA

Profile :

- Specific industry experience in the field of ISP is desirable

- Telecom business awareness.

- Should be customer focused, energetic, proactive, confident, good communicator and committed to deliver.