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04/07 Harshita Tyagi
HR Recruiter at Habitus HR Solutions Pvt. Ltd

Views:3181 Applications:260 Rec. Actions:Recruiter Actions:1

Retention Head - Customer Support Division - eCommerce - IIM/ISB/MDI/FMS (2-18 yrs)

Bangalore Job Code: 716770

1. Tier 1 Colleges only

2. Please apply only if you have the experience in the ecommerce industry 

ABOUT THE ROLE :

- Lead the operations of a rapidly growing customer support division in a multi-channel support environment (calls, chats, emails, app)

- Manage day-to-day operations and own TATs for customer issue resolution

- Conduct resource planning & hire, coach and provide training to personnel to maintain high customer service standards

- Monitor and improve ordering, telephone handling and other procedures

JOB SKILLS AND REQUIREMENTS:

- Prior experience in setting up processes & managing customer support team

- Ability to create buy-in and drive multiple stakeholders

- Ability to structure, design & executre processes

EDUCATION AND EXPERIENCE

- 4-years+ with MBA or Tier 1 colleges such as IIT/NIT

- Proven experience of leading a service driven support call centre operation through periods of significant growth or change

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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